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Our warranty

At Portes et Fenêtres Verdun, we are proud to have been serving you for 50 years now and we thank you for once again having confidence in us.

As a distributor specialized in doors and windows, we offer you the most extensive array of products on the market, selected from among the best manufacturers in the industry in order to meet your needs and provide you with objective advice.

We have such confidence in our manufacturing partners, that we have decided to offer our customers an unbeatable warranty, the “VERDUN Warranty.”

This warranty ensures that you will benefit from the best protection in the industry. This means that in addition to the manufacturer’s warranty on your products, Portes et Fenêtres Verdun adds a warranty of twenty-five (25) years on all components of your windows and patio doors (frame, glass, shutter and hardware). In terms of the warranty on the steel doors and garage doors, we offer a fifteen (15)-year warranty on the components of white doors. The painted products are covered by a ten (10)-year warranty.

In this document, you will find all the information concerning the warranties offered on all products sold and installed by our teams (products free of manufacturing defects at the time of delivery and installation). Please note that this warranty is non degressive and transferable. If you should sell the building where our products are installed, all you need to do is present this document to the purchaser along with the original invoice

OUR WARRANTY

  • THE "VERDUN WARRANTY" ON YOUR DOORS AND WINDOWS​

    We are proud to have been serving you for 50 years now and we thank you for once again having confidence in us.

    As a distributor specialized in doors and windows, we offer you the most extensive array of products on the market, selected from among the best manufacturers in the industry in order to meet your needs and provide you with objective advice.

    We have such confidence in our manufacturing partners, that we have decided to offer our customers an unbeatable warranty, the “VERDUN Warranty.”

    This warranty ensures that you will benefit from the best protection in the industry. This means that in addition to the manufacturer’s warranty on your products, Portes et Fenêtres Verdun adds a warranty of twenty-five (25) years on all components of your windows and patio doors (frame, glass, shutter and hardware). In terms of the warranty on the steel doors and garage doors, we offer a fifteen (15)-year warranty on the components of white doors. The painted products are covered by a ten (10)-year warranty.

    In this document, you will find all the information concerning the warranties offered on all products sold and installed by our teams (products free of manufacturing defects at the time of delivery and installation). Please note that this warranty is non degressive and transferable. If you should sell the building where our products are installed, all you need to do is present this document to the purchaser along with the original invoice.

    Installation of our doors and windows will be done in accordance with best engineering practices (squaring, levelling and plumbing, insulation and water tightness of caulked joints) by the Portes et Fenêtres Verdun certified installation teams, and will be guaranteed for a period of six (6) years.

    The branch where you made your purchase will honour the warranties on our products. If the manufacturer’s involvement is required, we will coordinate everything with you. Should you have any questions concerning our warranty, please contact customer services at your branch. Please help us to respond quickly and effectively by supplying us with the following information:

    Proof of purchase (e.g. and invoice);

    The product serial number, if available;

    The person whose name appears on the invoice;

    Your contact information where you can reach you;

    A description of the problem and product (photos would be helpful);

    The address where we can inspect the product and understand the problem.

    The VERDUN Warranty includes the labour required to replace the defective component(s) for a period of one (1) year. If this period has elapsed, there may be charges.

    GENERAL CONDITIONS

    The “VERDUN Warranty” stipulated in this document is subject to the conditions set out hereafter, such conditions being an integral part of this warranty:

    This document constitutes the entire warranty granted by VERDUN to the purchaser and invalidates any verbal or written agreement, communication or negotiation that took place prior to, or at the time of, the sale of the product by VERDUN or one of its representatives.

    Any claim covered by the VERDUN Warranty must be addressed in writing to the VERDUN branch where the product was purchased, explaining in detail the reason for the claim and presenting the original invoice.

    Any defect must be reported no later than thirty (30) days after the problem is discovered by the user.

    This warranty applies to all of our products delivered after March 1, 2015. VERDUN reserves the right to change the terms and conditions of this warranty in the future.

    The warranty period begins at the date of the final payment of the order. However, in the case of an abusive or commercial use, changes made to the structure or an installation not completed according to standards, certain exclusions may apply.

    The VERDUN Warranty includes the labour involved in the replacement of defective components for a period of one (1) year. If this period has expired, charges may be incurred. Subsequent to this labour warranty period, VERDUN will assume, at its discretion and following the inspection of the returned material, the repair, replacement or reimbursement of the defective part still covered by one of the warranties, but limited only to supplying the part. If, during the initial period of one (1) year, a service call turns out to be unjustified according to the conditions of our warranty, travel expenses of at least $125.00may be invoiced.

    Any damage found after the departure of our delivery men or our installers will not be covered.

    Any product sold, transported or exported beyond a radius of 150 km from the VERDUN branch where the product was purchased is in no way covered by the warranty, parts and labour, unless a prior written agreement is entered into with VERDUN. Furthermore, in the absence of a specific agreement concerning travel and transportation charges, no labour services will be offered and only parts may be supplied to the customer having purchased the products under the conditions of this warranty.

    Any replacement or repair of parts will continue to be covered for the period remaining in the initial warranty. However, if VERDUN proceeds with a reimbursement, it will be limited to the initial price of the product, less the applicable depreciation based on the age and wear of the product. If VERDUN proceeds with a replacement, it will be with a similar product.

    VERDUN reserves the right to modify the design of its products and to make changes to them at any time without incurring any obligation to incorporate or add these adjustments or improvements to units already manufactured and delivered.

  • CONDENSATION AND HUMIDITY WARRANTY​

    Following the replacement of doors or windows, you will sometimes notice an increase in the condensation on the glass of these new doors and windows. The fact that this condensation did not appear before the replacement leads you to believe that the product or the installation may be the cause.

    In fact, the increased air tightness of your new doors or windows is partly to explain for this change. The humidity present in the ambient air, which in the past had been able to escape, is now kept inside. Therefore, we must understand the exact cause of this condensation in order to take appropriate action to reduce or even eliminate it. It is for this reason that we have prepared this informative document, putting together all the pertinent information and objectives on the subject. We hope that you will find this document useful.

    WHAT IS CONDENSATION?

    Condensation will form on windows when the temperature of the surface of the glass (glazing), sash or frame is lower than that of the humid air surrounding it. The water vapour in the air changes to liquid when it comes into contact with these cold surfaces. Condensation appears most often around the edges of the glass since this is where cold air is most likely to infiltrate.

    If your windows are subject to condensation, you should know that your windows and their installation are probably not at fault. Rather, it is the level of humidity in the house that is the cause, and it is important that you learn how to control it. Even if you buy the best windows and they are correctly installed, they will end up showing condensation if the level of humidity is too high.

    By humidity, we mean the quantity of water vapour present in the air. You and the members of your family, and even your pets, produce water vapour by breathing in and out. Even your indoor plants produce water vapour. We add even more of it to the interior air through our daily activities, such as preparing meals, taking showers or baths, and washing clothes or dishes. Furthermore, water vapour contained in the soil can infiltrate your home through the basement or crawl space.

    DIAGNOSING A HUMIDITY PROBLEM

    Does your home have a humidity problem? Don't worry. There is an easy, inexpensive way to measure the level of humidity in your home. What you need is an instrument called a hygrometer. This instrument will indicate whether the air in your home is too humid or not humid enough. This will allow you to determine if specific measures are necessary and, if so, what these measures should be.

    RELATIVE HUMIDITY

    Humidity is usually measured in terms of relative humidity (RH). RH is a percentage that indicates the quantity of water vapour in the air relative to the maximum quantity of water that ambient air could contain at that temperature. When air, at a given temperature, holds all the water vapour that it can possibly hold, it has a RH of 100%. If the level of humidity exceeds 100%, water vapour begins to condense. If the air only contains half the humidity that it could contain, then the RH is 50%. Since warm air can contain more water vapour than cold air, the RH of a sample of air will vary with changes in temperature, even if the actual amount of water vapour in the ambient air remains constant. For example, if the ambient air gets colder, the RH will climb.

    BUYING A HYGROMETER

    Two types of hygrometers are best suited to domestic requirements: mechanical hygrometers and electronic hygrometers. Either type will perform adequately in most homes provided they are calibrated and used correctly. Hardware stores, department stores, building material suppliers and electronics stores often sell hygrometers. In fact, you can usually find hygrometers wherever indoor thermometers are sold. Hygrometers and thermometers are often combined into a single piece of equipment.

    USING YOUR HYGROMETER

    Your hygrometer will show the relative humidity (RH) in your house. Although the RH will not be exactly the same throughout your home, one hygrometer per house is usually sufficient. You should place it where the humidity symptoms are most obvious, in the room that you are most concerned about, or where your family spends the most time. Because hygrometers are small, they can be moved around in your house from time to time. Don't place your hygrometer near a radiator, a heat register or a chimney, or in any other location where it could be affected by direct heat. Remember that a hygrometer does not produce instant results. It may take up to two hours to provide a stable reading in a new location or to adjust to sudden changes in relative humidity.

     

    Figure 2 - Types of hygrometers

    CONTROLLING THE RELATIVE HUMIDITY OF INDOOR AIR

    If there are signs of excess humidity in your home, increase the ventilation. If you only experience this problem once or twice a year, you can alleviate it or regulate it by avoiding the use of humidifiers in cold weather, by leaving the blinds open to favour air circulation, and by using the exhaust fan over the stove or in the bathroom.

    WHEN IS HUMIDITY A PROBLEM?

    We need humidity for our comfort and health. But too much or too little humidity can produce all sorts of difficulties for the occupants (see Table 1).

      EXCESSIVE HUMIDITY     TOO LITTLE HUMIDITY    
    TYPICAL SYMPTOMS    
    • Condensation on windows
    • Wet stains on walls and ceilings
    • Mouldy bathroom
    • Musty odours
    • Allergic reactions
    • Chapped skin and lips
    • Scratchy, irritated nose and throat
    • Breathing problems
    • Problems with electronic equipment
    LONG-TERM EFFECTS
    • Damage to the house and its contents
    • Ongoing, persistent allergies
    • Other health problems
    • Continuous discomfort
    • Damage to furniture and other items

    Table 1 - Humidity Problems

    HOW DO YOU KNOW IF YOU HAVE TOO MUCH OR TOO LITTLE HUMIDITY?

    Over time, experts have developed rules of thumb to help homeowners make decisions regarding humidity levels in their homes. These limits should be used as guidelines only. Acceptable or comfortable humidity levels will actually vary from season to season, from house to house, and even between rooms in the same house. To prevent window condensation during the heating season, the recommended indoor RH is 20 to 40%, depending on the external temperature. Table 1).

    OUTDOOR TEMPERATURE RECOMMENDED MAXIMUM INDOOR RELATIVE HUMIDITY AT AN INDOOR TEMPERATURE OF 21°C (70°F)
    -29°C (-20°F) 20%
    -24°C (-10°F) 25%
    -18°C (0°F) 30%
    -12°C (10°F) 35%
    -7°C (20°F) 40% 

    Source: Canadian Mortgage and Housing Corporation (CMHC)

    TIPS FOR REDUCING HUMIDITY

    Unplug humidifiers that are either connected to your heating system or are portable. Make sure that the clothes dryer is vented to the outside. Use bathroom and kitchen fans that vent to the outside when bathing or cooking. If you have a crawl space under your house, cover the beaten earth with 0.15 mm (6 mil) polyethylene. The crawl space may have to be ventilated during the summer. Store your firewood outside. If you have a mechanical ventilation system, make sure that it is working properly and that it is turned on.

    MEASURES TO TAKE

    Humidity can be controlled. If the relative humidity in your home is too high, you can reduce it; if it is too low, you can increase it. In summer, you can reduce house humidity levels by the use of a dehumidifier or by running an air conditioner.

    In winter, a house that is too humid usually has some high moisture sources (for example, a damp basement, roof leaks, many plants). Deal with these problems first. If high humidity persists, you may need to make simple changes in your family's habits, such as remembering to open or close doors or windows. You can also run the exhaust fans in your kitchen or in your bathrooms to remove excess humidity.

    If your humidity levels are low, consider the use of a humidifier. Humidifiers — both stand-alone humidifiers and humidifiers attached to your furnace — will increase indoor RH levels. However, you should be aware that humidifiers can be a source of excessive moisture and, consequently, condensation.

    IN SUMMARY

    Humidity levels in your home can be too high or too low. In either case, problems can result. A hygrometer can provide the information you need to determine whether you have a humidity problem, but it must be accurate to be useful. If you have a humidity problem, it can usually be controlled.